Core Purpose, The Physio Co, Painted Picture, Health Stack, Halo & Eight Sleep
30th August 2020 Evolution Partners Newsletter
“Plans are nothing but planning is everything” – Dwight D. Eisenhower (before the D-Day)
Hope you’re Thriving!
Quite a busy week for me, with a good quarterly planning workshop and one day with 3 rewarding back-to-back meetings where each one really moved a problem forward for a leader. But the highlight was a celebration with a client team for achieving their 10-year BHAG. I’ve been working with The Physio Co for just under 5 years now and it’s been fantastic helping the leadership team to grow the business, but having the entire team come together to celebrate this milestone was a real treat. Beyond that, the thing that really struck me was the impact on the frontline staff, the physiotherapists and importantly the customers – seniors who want to stay mobile, safe and happy. That was demonstrated for me through a really touching video where a physio wearing a mask and face shield was ever so slowly helping an elderly lady – who was perhaps over 90 years old – to square dance. The Physio Co BHAG celebration was a meaningful celebration not only because they achieved the quantitative number by helping 2 million seniors stay mobile, safe and happy (mobile, safe and happy being their Core Purpose), but also because over that period CEO Tristan White and the leaders have also looked after his staff and built a great culture. And when I say built a great culture Tristan and his team have been listed as one Australia’s 50 Best Places to Work for 11 consecutive years from 2009-2019, no small feat by anyone’s measure. So Tristan and his team at the Physio Co are meeting the needs of their customers, living the Core Purpose AND meeting the needs of employees.
This is one of the key messages from my book Made to Thrive, that the job of leaders is to meet the needs of ideal employees as well as meeting the needs of ideal customers, to get them both into balance so that ideal employees are feeling rewarded when they meet the needs of ideal customers, and live the Core Purpose of the organisation at the same time.
So once you understand your Core Purpose and your Core Customer, the individual who will pay more profit because you meet their need better than anyone else, you’re able to consider who is the ideal employee, the person who will feel rewarded by meeting those needs.
As part of the celebration Zoom call, the team talked about the company history, and Tristan in his CEO role as Ambassador encouraged team members to talk about memorable experiences from their time at The Physio Co, thereby activating the pride in team members.
Why is activating pride in your team so important?
If your people aren’t proud of their product, proud of their manager, proud of their team and proud of their company, they will eventually leave.
Tristan’s next BHAG?
By 31 December 2028 to help senior clients set and achieve 2,028,000 meaningful health goals. Learn more about The Physio Co BHAG and their 3 year Painted Picture here.
What’s your Health Stack for optimum health?
During my time with leadership teams, one of the phrases I’ve noticed becoming more common with non-tech companies is ‘tech stack’. A tech stack is defined as the set of technologies, software, frameworks and tools that are used in the development and deployment of a web or mobile application. So I’m now seeing companies who are not in the tech space using this term and referring to the underlying technology, software, frameworks and tools they are using to power their business.
This week however I saw an interesting and different take on that.
The Health Stack.
Using the same thinking, what is your health stack?
A health stack is the technology, software, frameworks and tools that you are using to maintain and improve your overall health and wellbeing.
So let’s begin with a simple thought about overall health. What are a few keys to overall health?
So perhaps a health stack could look like this
– Nutrition – ‘Keep it cleaner’ app
– Exercise – Apple Watch – Closing the rings each day, ‘Fitbod’ app for training
– Sleep – ‘Sleep Cycle’ App
– Meditation – ‘Headspace’ app
But here’s the key, if a tech stack enables your business to operate at its optimum, what tech and software do you need to help you operate at your optimum?
Extending your Health Stack
This week Amazon launched a new wearable fitness tracker called Halo, which is a new take on the wearable idea. Unlike most fitness wrist bands, Halo doesn’t have a screen, and instead brings users back to monitoring via the app. But beyond that, there are two interesting new features. Halo can scan for body fat and also tracks your emotions. Firstly for body fat, you mount the camera on a desk stand and rotate in front of the camera and it builds a 3D scan of your body, thereby determining body fat percentage. Then, in case you don’t already feel bad enough, you can adjust a slider to see what you would look like with more or less body fat. An interesting new feature, but even more interesting is that Halo listens to the tone of your voice and reports on your emotional state throughout the day. The aim says Amazon is that through time, they offer services to help improve your body fat percentage and emotional state as well as other fitness and wellbeing areas. Read an interesting description of Halo from The Verge here.
One idea you may not have considered before for your health stack is a smart bed. Now I’m not just talking about tracking your sleep to determine its quality, but actually creating the optimum environment for you to get the best night’s sleep possible. It turns out that each person has an optimal temperature in which they will get the best night’s sleep possible – not just the air temperature, but the bed temperature. This week I came across Eight Sleep, a smart bed company who sells beds with automatic temperature regulation of the bed and sleep tracking.
Note for readers, I don’t receive any payments or affiliate remuneration. I’m only sharing things I find interesting.
Zappos CEO retiring
Finally this week a hat tip to retiring CEO of Zappos Tony Hsieh who sold his business in 2009 to Amazon and has continued to grow the business and help the Las Vegas community through his philanthropic endeavours. This short Inc Magazine article is a good review of his time leading the online shoe retailer, his impact on staff and the local community.
This week on The Growth Whisperers podcast
On episode 20 of The Growth Whisperers, Kevin Lawrence and I talk about the following.
How to make weekly meetings more effective
Brad & Kevin discuss how leadership team weekly meetings erode and how to get them back on track. They also talk about tips to make weekly meetings work better.
The COVID Hammer and Dance
Kevin and Brad talk about the original model about the COVID pandemic and how the current situation aligns with the original model, and how to prepare your business for the next stage.
Listen to The Growth Whisperers
From the vault
Healthy Wealthy and Wise
In this video article, I talk about personal planning for your life using a tool I developed about a dozen years ago called Healthy, Wealthy and Wise where you can simply understand what is important to you in the key areas that most impact people directly, and then set goals for the short, medium and long term to live a life on your terms.
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