Introducing Onboarded, What happens when managers tell you people are leaving for more money & The Art of Active Listening
11 September 2022 Newsletter
“Not all readers are leaders, but all leaders are readers” Harry Truman
Hope you’re Thriving!
For quite a long while I’ve promised the new book about onboarding is coming.
Well, this week, it all became very real! We’ve secured a release date for the 1st of November 2022, and I received the first physical copy. I’m delighted with how it’s turned out, how clearly I’ve articulated what I wanted to detail, and I’ve already been told many times that the timing couldn’t be more perfect.
In the next couple of months, during the promotion period for the book, I’m going to be switching the flavour of the newsletter and sharing an excerpt from the book each week and a few other interesting ideas – as I usually do.
Let’s get into it (but here’s the photo first).
Each week leading up to the release of my new book Onboarded on the first of November, I will share excerpts from the book.
Here’s a snippet from the introduction:
“It’s not getting any better,” said Nick as he sunk into the kitchen chair. “I can’t find anything. And the way they do things doesn’t make sense.”
Emma, his wife, sighed.
“Alex seems okay, but he’s supposed to be my manager, and I’ve only spoken to him once in the three days since I’ve started.” Nick groaned, then got up and stared out the window.
“Maybe you should have taken the other job in Newtown. The salary was almost the same.” Emma replied. Emma’s comment didn’t help Nick, and he snapped back at her.
“Have a play around with the software, they said. I don’t even know what I’m supposed to be working on. It’s so…” He paused, took a deep breath, and looked back out the window as if he was trying to find the words. “It’s so different from the interview. It’s like once you have signed the contract and get hired, they just don’t care anymore.”
Emma didn’t want to get snapped at again, so she took a long pause before saying, “So what should you do?”
Nick turned, looked at her, and replied solemnly, “I don’t know. It’s not getting any better.”
Six months later, these initial frustrations would become too much for Nick. Despite wanting to succeed and being more than capable of doing so, Nick would end up resigning. He told his boss Alex that he’d received an offer from another firm that he couldn’t refuse, but the real reason was his frustration at not knowing how to succeed in the firm. He’d been looking for a new job for several months by the time he resigned because he knew it wouldn’t get any better.
In my time in business, I’ve seen too many bosses like Alex lose promising employees like Nick. Over time, this has disastrous effects in terms of wasted resources, reduced productivity, and unrealised business outcomes – not to mention the stress and anguish it creates for both employees and managers.
I wrote this book because I don’t want you to be like Nick’s boss Alex. Instead, I want to equip you with the tools and knowledge you need to make your new hires valuable, productive, and effective team members – fast.
The Art of Active Listening
You might think you’re a good listener, but common behaviours like nodding and saying “mm-hmm” can actually leave the speaker feeling unheard or dismissed.
The truth is that mastering the art of listening involves a whole host of other skills as well.
The first step is to understand that listening is an active, non-competitive, two-way interaction. Rather than being like a sponge, absorbing what’s being said, we need to be like a trampoline, giving the speakers thoughts height, acceleration, energy and amplification.
This week I came across a 7-minute video that discusses the art of active listening and asks six key questions to consider.
Question 1: How do I usually listen?
Question 2: Why do I need to listen right now?
Question 3: Who is the focus of attention in the conversation?
Question 4: What am I missing?
Question 5: Am I getting in my own way?
Question 6: Am I in an information bubble?
Watch the video here: The Art of Active Listening
Cash Flow Frog
A few times a year, I come across software or tools that people are raving about. Last week I came across software called Cash Flow Frog that helps you to easily and accurately predict cash flows in your business.
From the website:
“Cash is king, and to keep your business running strong, you need the best cash flow tool for planning and analysis. Cash Flow Frog lets you manage cash flow easily and takes just minutes to set up. Unlike other cash flow planners, there’s no manual data entry required. As soon as you connect the app, cash flow data is pulled from your accounting software to create real-time statements and forecasts.”
I love that it easily connects to key software like Xero, Freshbooks and Quickbooks and draws your cashflow from that.
Check it out here: Cash Flow Frog
This week on The Growth Whisperers Podcast
As a leader, your direct reports will tell you that a team member of theirs has left for more money. The problem is that it’s an easy excuse, that actually leads to never fixing attrition issues. Instead, what if you didn’t accept that answer and asked them for the real answer?
In this episode, we discuss the data about why people leave jobs, and you can use that data to develop a better operational culture.
Listen to The Growth Whisperers
Or watch it on YouTube
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