Using Job-To-Be-Done framework for innovation
Using Job-To-Be-Done framework for innovation As a business owner or leader, you’re constantly looking for ways to improve your products and services to better meet your customers’ needs. But how do you know exactly what your customers need? How do you go beyond surface-level wants to uncover the deeper motivations driving their behaviour? That’s where the concept of “Job to be Done” (JTBD) comes in. Job to be done is a term coined by Harvard Business School Read More...